Data deletion

The quickest way is in the app: open Settings, choose Delete my account and type DELETE. Your data and the stored Instagram connection are removed within minutes. You can also delete a single lead under Leads. If you cannot sign in, ask us by email:

1. Email hello@elkanahtechnologies.com from the address you signed in with, with the subject "Delete my DMify data".
2. Tell us the Instagram username you connected.
3. We confirm it is you, then delete your account, automations, message history, leads and stored token.

To stop DMify acting on your account straight away, remove it in Instagram under Settings, Apps and websites.

1. Email hello@elkanahtechnologies.com with the subject "Delete my comment data".
2. Give your Instagram username and, if you can, the creator's username and roughly when you commented.
3. We delete your username, comment text and message statuses from every creator's records.

To stop receiving messages, reply to the message with a stop word such as "stop". You will receive no further messages from that creator's automation.

• We acknowledge your email within 7 days.
• We complete deletion within 30 days and tell you when it is done.
• Deleted data is removed from our database and from exports. It can remain in a backup for up to 14 days until that backup is replaced, and is deleted again if a backup is ever restored. Records we must keep by law, such as tax invoices for paying creators, are kept for the legal period only.

See the privacy notice for what we hold and why.